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Tampa mom upset about 911 dispatcher’s response

 
Tampa mom upset about 911 dispatcher’s response
Posted Wednesday, August 27th 2014 @ 8am

TAMPA, Fla. (TBO.com) - A New Tampa mom is still surprised about - and Tampa police are investigating - the response she got after calling 911 for help when her 10-month-old son locked himself in her car.

Shana Dees had stopped at a CVS store on Bruce B. Downs Boulevard on Saturday afternoon to pick up some bleach and bottled water. She loaded her purchases into the car and put her son, Jack, into his car seat so she could move her shopping cart.

In the few seconds Dees stepped away from the black Acura, her son, who had been playing with the car keys, hit the lock button.

She called her husband and asked him to bring the spare car key, then called 911 because it was so hot. She didn’t think she had enough time to call AAA to come to open the door before Jack started suffering in the intense heat, Dees explained to the police dispatcher.

His response to her cries for help shocked her.

“We won’t be able to try to gain access to the car unless the child is in some kind of distress,” she said the dispatcher told her. “And by that point, they may just smash your windows.”

Then he hung up.

Dees was calm on the 911 recording, but after she found out the police weren’t going to help, panic set in, she said. Dees said she watched as Jack, who by then had crawled out of his car seat, grew lethargic in the early afternoon heat.

“What do you do when you call the cavalry, and then you’re told the cavalry is not coming today?” she said Tuesday.

CLICK HERE to read the full story on TBO.com

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